Refund policy

Return & Refund Policy

At QueenMa Official, we want you to be completely satisfied with your purchase.

Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original packaging.

Non-returnable items
Certain items cannot be returned, including:

• Intimate apparel (such as shapewear, undergarments)
• Final sale items
• Gift cards

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us.

Shipping costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact us
If you have any questions, please contact us at:
📧 queenmaofficial@gmail.com